Delivery and Returns

 

SHIPPING

Currently we offer free domestic UK Shipping with Royal Mail. This is sent tracked and signed. If you require next day delivery please send us a note with your required deadline.

All international orders are shipped with Royal Mail International Tracked & Signed.  We ask that you be aware of your individual countries custom laws as this may result in delays and even loss and damage to your order. We aim to reduce this risk by insuring your items, but it may not always be possible and easy to claim this back. If you have concerns, please do your research before purchasing.

We do not ship to PO box address’s.

NOTE: We trade in metals and often exotic hardwoods that may be restricted. If we are aware of this, your order can be cancelled without notice and a full refund will be processed.

 

DELIVERY TIMES

Orders are processed for delivery on working days only (Monday to Friday, excluding UK Bank holidays).

We aim to ship most items within 3-7 days, at peak periods we recommend you allow up to 10 days. On all commissioned items we request you allow up to two weeks, unless we’ve specified otherwise. Once shipped, the delivery time is out of our control, but we would say allow for 3-4 working days on all UK orders, Peak times up to 7 days.

For next day delivery, please specify at point of purchase with your required deadline. If for any reason we are unable to meet your desired deadline, we will contact you and cancel your order. Please note that we are happy for you to contact us before purchase to discuss your needs.

For international orders, delivery can be anywhere between 5-28 working days.

If you have not received your items within this time frame, please contact us and we will investigate. info@vannucchi.co.uk

*Please note that delivery times are not guaranteed and some parcels can take slightly longer due to customs/ postal delays, especially during busy times such as Christmas. We accept no liability for delay for any cause.

 

RETURNS POLICY

We want you to love your items, but if you decide you want to cancel your order, you can on all off the shelf items. This is non commissioned and personalised items. If you email us shortly after placing an order we will endeavour to catch it before packaging and shipping, if however it has already reached this stage, our standard returns policy will apply. Shipping/Return Shipping will not be reimbursed.

Before returning an item, please contact us via email at info@vannucchi.co.uk

Please provide us with:

1) your customer order number

2) the goods which are being returned

3) the reasons why

4) Let us know if you want a refund or you want to exchange

You have 14 days to contact us and the item/s needs to be shipped back to us within 30 days. All items need to be returned to us in a re-sell-able condition, unworn and with the original packaging. Return post is the responsibility of the customer, so we recommend all return post is special delivery to reduce the risk of loss or damage. If this occurs, this will be deducted from your refund or exchange credit.

We will await your returned item and assess the condition of the goods before authorising a refund or processing an exchange.

NOTE: Items that are non-refundable and returnable are intimates such as earrings and personalised, commissioned items and sale items.

 

FAULTY ITEMS

All our products are quality checked before shipping and carefully packaged to ensure your treasures remain protected during transit. If on the rare occasion your item is received or found to be faulty, please notify us straight away for us to find a suitable resolution. We want our customers to be in love with their purchases and left satisfied with the service received.

Evidence of fault/damage will be required and the item returned to us.

On receipt of the returned item, the options available to you may be refund, exchange, or to have your item fixed.

Please note that one of a kind items may not be replaceable.

In the case of proven faulty or damaged goods, we will refund the return postage.

 

REFUNDS

Once your returned item is received and has been inspected, you will be notified by email if your refund request has been approved. Approved returns will be refunded by the original method of payment within 10 working days.

*Please note that postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.